FAQ
Frequently Asked Questions
1. What type of image should I upload for my custom design?
Please upload a high-resolution photo of your pet taken in good lighting, preferably front-facing. Clear images yield the best results.
2. Can I preview the design before it’s printed?
Yes! We send a digital proof to your email for approval before production begins.
3. How long does it take to receive my custom item?
Most orders are delivered within 7–15 business days depending on your location.
4. Do you ship internationally?
Yes, we ship worldwide! International shipping times and fees vary by destination.
5. Are the tablecloths and napkins machine washable?
Yes, all our products are machine washable with cold water on a gentle cycle. Air drying is recommended.
6. Can I add more than one pet to a single product?
Absolutely! Just upload clear images of each pet and specify your request in the notes at checkout.
7. What materials are your products made from?
We use soft, durable, and high-quality polyester that’s perfect for everyday use and easy to clean.
8. Can I cancel my order?
Orders may be cancelled within 12 hours of placement. After that, we begin processing your custom artwork.
9. Do you offer gift packaging?
Currently, we do not offer gift packaging, but our products are packaged securely and neatly.
10. I forgot to upload my image. What should I do?
Please contact us immediately at info@tonyxpx.com and attach your image with your order number.
11. What if I received the wrong item?
If you received the wrong design or item, please contact us within 7 days of delivery with photos and your order number.
12. Do you accept returns or exchanges?
Due to the custom nature of our products, we do not accept returns or exchanges unless the item is damaged or defective.
13. Is my personal information safe?
Yes, we use secure encryption and never share your information with third parties.
14. Do you offer bulk or wholesale orders?
Yes, please email us at info@tonyxpx.com for wholesale inquiries or bulk orders.
15. Can I request a custom background or theme?
Yes! We offer themed customization. Let us know your idea and we’ll do our best to bring it to life.
16. How do I track my order?
You’ll receive a tracking number via email once your order has shipped. You can also visit our Track Order page.
17. My item arrived damaged. What should I do?
We’re so sorry! Please send us clear photos of the damaged item and packaging within 7 days, and we’ll resolve the issue promptly.
18. What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay. All transactions are secure.
19. Can I update my shipping address?
If your order hasn’t shipped yet, yes. Please email us as soon as possible with the new address.
20. How do I contact customer support?
You can reach us by email at info@tonyxpx.com or by phone at +1 351-361-3223. We're happy to help!
Business Info:
BARKER BROTHERS LLC
716 Swaying Palm Dr, Apopka, FL 32712
Phone: +1 351-361-3223
Email: info@tonyxpx.com