Store Policy
Store Policy
Welcome to Barker Brothers Store — your trusted destination for custom pet portrait tablecloths, napkins, kitchen aprons, and baking gloves. Below you’ll find important information about our store policies including order processing, shipping, returns, and contact details.
1. Order Processing
All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after order confirmation. You will receive an email notification once your order has shipped.
2. Shipping Policy
- USA: Free shipping. Estimated delivery within 7 business days after shipment.
- Europe: Free shipping. Estimated delivery within 15 business days after shipment.
- International: Shipping times and rates vary. Customs and import duties may apply and are the responsibility of the customer.
3. Returns & Exchanges
Due to the personalized nature of our products, we currently do not accept returns or exchanges unless the item arrives damaged or defective. If there is an issue with your order, please contact us within 7 days of delivery with photos and your order number, and we will be happy to assist.
4. Cancellations
Orders may be cancelled within 12 hours of placement. After that time, we begin processing your custom design and cannot guarantee cancellation.
5. Custom Orders
All our products are made to order using your pet's portrait or design details. Please make sure you upload high-quality images and review all personalization options before placing the order.
6. Privacy Policy
Your privacy is important to us. We only collect customer data necessary for fulfilling orders and do not share your information with third parties without your consent.
7. Contact Information
If you have any questions or concerns, feel free to contact us. We're here to help!
BARKER BROTHERS LLC
716 Swaying Palm Dr, Apopka, FL 32712
Email: info@tonyxpx.com
Phone: +1 351-361-3223